FAQ

Frequently Asked Questions

 

Ordering and Payment

 

1. Q: How do I place an order?

A: Simply browse our store, add items to cart, and follow checkout instructions.

 

2. Q: What payment methods do you accept?

A: We accept PayPal, Visa, Mastercard, Amex.

 

3. Q: Is my personal and payment information secure?

A: Yes, our store uses SSL encryption for secure transactions.

 

Shipping

 

1. Q: What is your shipping policy?

A: See our Shipping Policy page for details.

 

2. Q: How long does shipping take?

A: Standard shipping: 3-7 business days (continental US), 7-14 business days (other regions).

 

3. Q: Do you offer international shipping?

A: Yes, we ship to Canada, UK, Australia.

 

Returns and Refunds

 

1. Q: Can I return or exchange an item?

A: Yes, see our Return Policy page for details.

 

2. Q: How do I initiate a return?

A: Contact us via [email protected] within 30 days.

 

3. Q: What is your refund policy?

A: Refunds issued within 5-7 business days of receiving returned item.

 

 

Account and Login

 

 

1. Q: Do I need to create an account to order?

A: No, but creating an account simplifies future orders.

 

2. Q: How do I track my order?

A: Log in to your account or use tracking information provided.

 

Products

 

1. Q: What if an item is out of stock?

A: We'll notify you via email and provide alternatives or refunds.

 

2. Q: How do I know my size?

A: Check our size chart or contact customer support.

 

Miscellaneous

 

1. Q: How do I contact customer support?

A: Email [email protected]

 

2. Q: What are your business hours?

A: Monday-Friday, 9am-5pm EST.